Life support equipment & critical load businesses
Our number one priority remains the safety and wellbeing of our customers in regional communities. We’re here to support our customers with life support equipment and 'critical load' businesses - before, during and after a power outage.
Do you have life support equipment at home?
If you or one of your family members uses life support equipment at home, then we need to know.
Please ensure that the equipment is registered with us, so that:
- we can contact you in advance of any planned outages
- we can prioritise power to your home in the event of an unplanned outage
Eligible life support equipment
The life support equipment in your home can be registered with us if it’s specified under the under the WA Government's Life Support Electricity Subsidy Scheme.
This equipment must be prescribed by an authorised medical practitioner and must be operated at the applicant’s home address.
| Adult - Life support equipment |
| CPAP Machine - only when required as life support equipment.* |
| Feeding Pump |
| Heart Pump |
| Machine Assisted Peritoneal Dialysis Equipment |
| Nebuliser - when a tracheostomy is expected to be in place for more than 6 months and nebulised therapy is required for life support purposes. |
| Oxygen Concentrator - standard capacity |
| Oxygen Concentrator - high capacity ‘Newlife Intensity'. |
| Suction Pump |
| Ventilator - VPAP or BPAP Machines |
* Only CPAP machines that are clinically prescribed for severe obstructive sleep apnoea critical for life support with use for over four hours per night are eligible.
**A child is defined as being under the age of 16 years.
| Child – Life support equipment |
| Apnoea Monitor |
| CPAP Machine - used every day for 1-2 hours per day. |
| Feeding Pump |
| Heart Pump |
| Machine Assisted Peritoneal Dialysis Equipment |
| Nebuliser - only when used every day for 1-2 hours per day. |
| Oxygen Concentrator |
| Suction Pump |
| Ventilator - VPAP or BPAP Machines |
* Only CPAP machines that are clinically prescribed for severe obstructive sleep apnoea critical for life support with use for over four hours per night are eligible.
**A child is defined as being under the age of 16 years.
Register now
Email us as soon as possible and we'll make sure your power supply needs are considered immediately if an outage occurs.
Is your business or organisation critical to the community?
The health and safety of the community can be put at risk if critical organisations and businesses experience a power outage. If yours is one of them, it’s important to complete a critical load application form and return it your local Horizon Power office.
We'll ensure you are given priority reconnection in the event of an unplanned outage and plenty of advance notice for planned outages in your area.
What businesses are eligible?
Your business or organisation is eligible for critical load status if a power outage will have serious economic, health, environmental or public safety consequences.| Area of concern | Critical business or organisation |
| Provision of essential services | Water, gas, communications, emergency services, ambulance, police, electrical hazards. |
| Public health and safety | Hospitals, aged care facilities, prisons, etc. |
| Environmental protection | Sewage facilities and processing plant. |
| Supply of goods and services | Shopping centres, heavy industrial, cold storage facilities, etc. |
| Animal suffering | Animal care or processing plants. |
| Food processing | Milk, bread, fresh producers. |
| Public communications | Emergency services communication sites. |
Register now
Email us as soon as possible and we'll make sure your power supply needs are considered immediately if an outage occurs.
Create an outage action plan
If you have registered the life-support equipment at your premises with us, we’ll always try to contact you before any planned power interruptions. This will give you the opportunity to put a back-up plan into action:
Create & share your action plan
Talk to any carers, family and friends about making an action plan to cover what to do if your electricity supply goes off without warning.
Have an alternative power source nearby
Such as a battery backup system, portable or fixed generator.
Know the location of your nearest hospital
Be prepared to leave your home if an extended outage occurs.
Keep emergency phone numbers handy
For your doctor, fire department, police and ambulance services and your Regional Service Provider.
Always have a phone available
That doesn’t rely on mains power.
Have a battery-operated radio and torch
On hand with fresh batteries and set of spare ones closeby.
During a storm
Listen to the radio to keep up with the latest weather conditions.
Be prepared to leave your home
If an extended outage occurs.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal and Torres Strait Islander communities and their cultures; and to Elders past, present and emerging.
We recognise and appreciate a continued connection through stories, traditions and living cultures and commit to building a brighter future together. Aboriginal and Torres Strait Islander people are advised that this presentation may contain images, names or voices of deceased people.